Our staff are certified System Administrators with at least 3 years of experience.
We're a REAL registered company in the US; paying taxes and insurance every month. There are many providers out that have their "own" network and claim to be companies by are nothing more than sole operators, some even under age.
Self-Service system - Reinstall, reboot, or change networking without support intervention.
All of our servers contain specially designed monitoring software that allows our staff to view our any of our server's health in an instant and address the issue. Our software also alerts our staff if the server has not responded for more than 5 seconds keeping downtime to a minimal.